3. PURPOSE OF DATA
The data we collect from clients is the data required to provide professional services to clients, communicate with clients and provide our service to clients. The data held by CHARLOTTE BENNETT NUTRITION is collected at the time of contact and includes name, surname, home address, contact details and next of kin, email, phone number(s), health information including previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans, GP contact information. We use this information in order to provide the client with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
4. DISCLOSURES – SHARING OF DATA
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
- Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you
- Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
- Anyone to whom we may transfer our rights and duties under any agreement we have with you
- Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, CNHC if we have a duty to do so or if the law allows us to do so
We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way. Data is shared internally with administrators for the purpose of verifying payments and refunds.
5. LEGACY DATA
Applicants to CHARLOTTE BENNETT NUTRITION accepted or otherwise are kept on record for up to 3 years. Customers who have been barred, banned or otherwise excluded are kept on record to prevent renewed access to CHARLOTTE BENNETT NUTRITION in keeping with the interests of public safety.
6. DEVICE SPECIFIC DATA
The following information may be collected through your device and browser:
Your devices IP address (collected and stored in an anonymized format)
Your email address including first name and surname
Device screen size
Device type (unique identifiers) and browser information
Geographic location (country only)
Preferred language used to display the webpage
7. DIGITAL LOG DATA
Our servers automatically record information which is created using our software. Data includes:
Geographic location (country only)
Preferred language used to display information
Date and time when pages were accessed or created
Using CHARLOTTE BENNETT NUTRITION services is an optional process. By joining CHARLOTTE BENNETT NUTRITION, you consent to receive information relating to the activities of CHARLOTTE BENNETT NUTRITION in the form of to remind you of your appointment, to inform you of any changes, in the event that we may move business or change our number, to remind you of payment of consultation, supplements or biochemical testing, to communicate nutrition and lifestyle plan.
9. OPTING OUT
Opt out mechanisms are in place on all CHARLOTTE BENNETT NUTRITION mailings and communications. Users can choose to opt out at any time by clicking the opt-out button at the bottom of mailings or emailing CHARLOTTE BENNETT NUTRITION (charlotte@charlotte bennettnutrition.com) directly with a request to opt out.
10. USE MADE OF PERSONAL INFORMATION
Personal information provided to CHARLOTTE BENNETT NUTRITION will be used for the purposes of providing services to our clients. Any personal information which is collected by CHARLOTTE BENNETT NUTRITION will be used by CHARLOTTE BENNETT NUTRITION only in accordance with current data protection legislation.
In addition, personal information may be used for statistical analysis.
Personal data will be collected and processed by CHARLOTTE BENNETT NUTRITION for the following purposes:
(1) To deliver nutritional therapy and lifestyle support
(3) To validate and confirm your details
(4) To validate and confirm your rights to access free and discounted offers with external companies
(5) To validate and confirm your status (at your request) to external companies
(6) To process diagnostic tests
(7) To register your attendance at CHARLOTTE BENNETT NUTRITION
(8) To record complaints or misdemeanours.
Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors and services providers of CHARLOTTE BENNETT NUTRITION.
Written agreements exist between CHARLOTTE BENNETT NUTRITION and such parties that there must be no further disclosure of such personal data.
12. VERIFYING, UPDATING AND AMENDING YOUR PERSONAL INFORMATION
If, at any time, a user wants to verify, update or amend their personal data they may write to:
Charlotte Bennett Nutrition
Verification, updating or amendment of personal data takes place within 10 working days.
13. STORAGE OF PERSONAL DATA
Data is stored in a secured, encrypted, cloud based database. Payments are processed according to the requirements of 12.9 PCI DSS v3.2 in accordance with PCI security standards.
14. PROCESSING OF DATA
Personal and financial data is processed and handled via Amazon Web Services (AWS), the world’s largest cloud provider with recognised certifications and audits PCI DSS Level 1, ISO 27001, FISMA Moderate, FedRAMP, HIPAA and SOC 1, SOC 2 and SOC 3 audit reports.
All personal data is fully backed up and stored in highly secure AWS data centres with 24/7 infrastructure monitoring, with immediate notification and recovery in place in the event of a data breach.
A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.
Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as ‘third party’ cookies. These usually have a long lifetime with several months being quite common. They are ‘harvested’ and ‘refreshed’ whenever the user visits a page where the same or a similar cookie is being used.
CHARLOTTE BENNETT NUTRITION uses benign, short lived ‘session’ cookies to tell whether a website user has logged in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user’s visit to the website.
CHARLOTTE BENNETT NUTRITION cookies do not analyse visits to other website or any searches undertaken whilst on the CHARLOTTE BENNETT NUTRITION website.
Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third party and long lived cookies.
CHARLOTTE BENNETT NUTRITION uses cookie free technology that uses Internet Protocol (IP) information exchanged during the course of normal web activity combined with data enhancement technology to get detailed analytics information.
16. LINKS TO THIRD PARTY WEBSITES
CHARLOTTE BENNETT NUTRITION is not responsible for the privacy policies of third party websites. CHARLOTTE BENNETT NUTRITION advises users to read the privacy policies of other websites before registering any personal data.
CHARLOTTE BENNETT NUTRITION holds your personal data in accordance with the security provisions of the UK data protection legislation.
If you have any questions about security please contact CHARLOTTE BENNETT NUTRITION on +44 07904 999 690
18. NOTIFICATION OF CHANGES
Users have the right to ask CHARLOTTE BENNETT NUTRITION in writing, for a copy of all the personal data held about them upon payment of a fee (“subject access request”) and to request that CHARLOTTE BENNETT NUTRITION correct any inaccuracies in that information.
19. YOUR RIGHTS OVER YOUR DATA
You have the right to rectify, amend, correct or erase your data except where there is a legal basis for refusal.